國泰航空（台灣）招募訂位票務人員

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（職缺名稱）Reservation & Ticketing Officer
Reports to: Assistant Reservation & Ticketing Manager

Indirectly reports to: Acting Direct Sales Manager

Responsible for (positions): N/A

Location/Country: Taipei / Taiwan

Employment Condition: Full Time / One-Year Contract

Terms of Reference for: Cathay Pacific

Job Level: A

Affects safety and/or security accountability: No

Purpose

To maximize direct sales opportunities and grow direct sales revenue as the ‘voice’ (phone/email) of Cathay Pacific.

To promote the Cathay Pacific service, product and brand via the direct channel, interpreting customer needs whilst maintaining a focus on customer retention and service excellence.

Competencies

Knowing our Business Environment

Analysis and Problem Solving (Level 1)
Commercial Acumen (Level 1)

Driving Service and Business Excellence

Customer Focus (Level 2)
Accountability (Level 2)

Collaborating with Others

Communication (Level 2)
Interpersonal (Level 2)

Key responsibilities and tasks

Direct and Ancillary Selling

Identify customer’s needs and provide Cathay Pacific service, product and brand
Seize opportunities to up-sell and/or cross-sell for generating ancillary revenue
Communicate Cathay Pacific e-products and encourage self-service through the company website to enhance the customer experience
Actively support and contribute to the team’s sales targets

Customer Handling and Servicing

Act as a Contact Centre Agent to handle direct/indirect customer queries across various channels in a “Service Straight From The Heart” manner
Be at the ‘front end’ of the business with responsibilities to serve walk-in customers if required and respond to Travel Agents feedback
Process flight disruptions with call-outs for affected customers as required
Actively support and contribute to the team’s service level targets

Other

Participate in continuous improvement projects as required
Any other reasonable task as requested

Qualifications / Experience

Requirement

Current Taiwan citizen with Taiwan Resident ID

Academic Qualifications

University degree or above
TOEIC certificate is required to submit with the application and SW test is preferred

Knowledge, Skills, Training and Experience

Strong command of spoken and written in both English and Chinese
Demonstrable passion for excellent customer service in line with the “Life Well Travelled” brand promise
Great communication, listening and problem solving skills
Excellent telephone etiquette
Travel Industry experience and knowledge of Global Distribution System (GDS), preferably Amadeus is an advantage
Good PC literacy skills in Word, Excel, Powerpoint, Internet browsing…, etc

Application deadline:  10 April 2019

Please refer to IntraCX for details of our Internal Vacancy Policy and Compensation Management Policy.

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

➤訂位與票務人員招募應徵網址：
https://careers.cathaypacific.com/jobs/reservation-ticketing-officer-6596949

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https://www.facebook.com/groups/1826292967697626