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    2019年4月4日 星期四

    國泰航空(台灣)招募訂位票務人員

    圖片來源:國泰官網Youtube(圖片內容與應徵職缺無關)

    (職缺名稱)Reservation & Ticketing Officer
    Reports to: Assistant Reservation & Ticketing Manager

    Indirectly reports to: Acting Direct Sales Manager

    Responsible for (positions): N/A

    Location/Country: Taipei / Taiwan

    Employment Condition: Full Time / One-Year Contract

    Terms of Reference for: Cathay Pacific

    Job Level: A

    Affects safety and/or security accountability: No

    Purpose

    To maximize direct sales opportunities and grow direct sales revenue as the ‘voice’ (phone/email) of Cathay Pacific.

    To promote the Cathay Pacific service, product and brand via the direct channel, interpreting customer needs whilst maintaining a focus on customer retention and service excellence.

    Competencies

    Knowing our Business Environment

    Analysis and Problem Solving (Level 1)
    Commercial Acumen (Level 1)

    Driving Service and Business Excellence

    Customer Focus (Level 2)
    Accountability (Level 2)

    Collaborating with Others

    Communication (Level 2)
    Interpersonal (Level 2)

    Key responsibilities and tasks

    Direct and Ancillary Selling

    Identify customer’s needs and provide Cathay Pacific service, product and brand
    Seize opportunities to up-sell and/or cross-sell for generating ancillary revenue
    Communicate Cathay Pacific e-products and encourage self-service through the company website to enhance the customer experience
    Actively support and contribute to the team’s sales targets

    Customer Handling and Servicing

    Act as a Contact Centre Agent to handle direct/indirect customer queries across various channels in a “Service Straight From The Heart” manner
    Be at the ‘front end’ of the business with responsibilities to serve walk-in customers if required and respond to Travel Agents feedback
    Process flight disruptions with call-outs for affected customers as required
    Actively support and contribute to the team’s service level targets

    Other

    Participate in continuous improvement projects as required
    Any other reasonable task as requested

    Qualifications / Experience

    Requirement

    Current Taiwan citizen with Taiwan Resident ID

    Academic Qualifications

    University degree or above
    TOEIC certificate is required to submit with the application and SW test is preferred

    Knowledge, Skills, Training and Experience

    Strong command of spoken and written in both English and Chinese
    Demonstrable passion for excellent customer service in line with the “Life Well Travelled” brand promise
    Great communication, listening and problem solving skills
    Excellent telephone etiquette
    Travel Industry experience and knowledge of Global Distribution System (GDS), preferably Amadeus is an advantage
    Good PC literacy skills in Word, Excel, Powerpoint, Internet browsing…, etc

    Application deadline:  10 April 2019

    Please refer to IntraCX for details of our Internal Vacancy Policy and Compensation Management Policy.

    Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

    ➤訂位與票務人員招募應徵網址:
    https://careers.cathaypacific.com/jobs/reservation-ticketing-officer-6596949

    ➤有興趣應徵者,可加入國泰航空工作應徵FB討論社團
    https://www.facebook.com/groups/1826292967697626

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