2018.11國泰航空（台北）招募一年期約聘時薪地勤、全職行銷企劃人員

圖片來源：國泰官網Youtube（圖片）

國泰航空招募時薪一年期約聘地勤（One Year Contract - Part Time）
中文簡譯如下：（若有誤可留言指正，建議應徵者以官網原文為主）
招募職缺：機場服務人員
招募單位隸屬窗口：機場服務督導
相關但間接隸屬單位：值班經理

職缺地點：桃園機場／台北（TPE）

資格與經驗：（待翻譯）
➤具有客戶服務經驗者優先
➤具有獨立工作且有做決策的能力
➤會自我激勵、熱愛團隊合作
➤好的服務心態、和卓越的人際溝通技巧
➤良好的技術知識及能力（多技能），及執行每個機場工作職能（要求通過所有由部門、與➤各地機場辦事處(AHQ)所安排的訓練）
➤熟悉公司政策及作業程序，及需要當地與國際監管程序
➤有能力在壓力情況下工作，如天氣干擾下的航班中斷、緊急事件、事故，及偶爾發生的情況
➤完成主管所分配的任務

要求條件：（待翻譯）
➤台灣國籍且有台灣身分證
➤大學學位
➤英檢證明且報名時需一起送出，如果成績有包含口說（Speaking）及筆試（Writing）就更好
➤每個職務上皆能守時（也就是懂得時間管理）
➤可以接受輪班排班的工作安排（包含過夜班）
➤可在航班中斷事故處理過程進行班次調動上、或加班，以配合人力上的需求
➤遵守員工紀律、確保安全、外表修飾、著裝得體

報名截止時間：2018年11月11日

【原文如下】
Airport Services Officer
Reports to : Airport Services Supervisor
Indirectly reports to :  Duty Airport Operation Manager

Responsible for (positions) : N/A
Location/Country : Taipei/Taiwan
Employment Condition : One-Year Contract
Terms of Reference for Cathay Pacific
Job Level : A   

Affects safety and/or security accountability :  Yes

Purpose
Ensure that overall operations run smoothly and efficiently conforming to safety and security requirements.

Deliver the best possible operation and the airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.

Competencies

Knowing our Business Environment

             Analysis and problem Solving

Driving Service and Business Excellence

             Customer Focus

Collaborating with Other

              Teamwork and Building partnerships

              Communication

              Interpersonal Effectiveness

              Coping with Pressure

Leading the Airline

Key responsibilities and tasks

Safety First, Quality Always
Rigorously execute corporate safety, security and quality policies to ensure the station, employee and suppliers are fully compliant with all regulatory requirements and quality standards
Achieve absolute operational integrity with zero safety defects and security infringements
Support local airport management to identify and mitigate personal, safety and security risks in the airport environment for our customers

Operational Excellence
Ensure operating efficiently being on time and error free
Equipped with high proficiency of knowledge and skills required for their assigned tasks
Ensure daily operations follow up company standard.
Willing to take up additional responsibilities and work shift duties
Undertake any other reasonable task as requested

Outstanding Product and Services
Deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact
Update the latest product knowledge
Support the use of new technologies in the provision of service to customers
Give recognition to our highest-value customers (front-end and elite MPO)

Crisis Management Capability and Preparedness
Familiarity with contingency plans and manual fall-back procedures to meet the required standards
Support local airport management to manage flight disruptions and irregularities
Ensure customers are cared for, informed and given choice where possible through the use of disruption management tools

People and Team
Support team member proactively
adapt new challenges and changes
Achieve team goal in service campaign

Cost Efficiency and Productivity
Support local airport management to drive down costs in day-to-day operation
Support station administration duties

Represent CX/KA interests in the Airport Community
Support local airport management to work with external parties in the best interests of the Company – authorities, suppliers and service providers, oneworld partners, and other airlines
Protect the Company’s reputation

Qualifications / Experience
Knowledge, skills, training and experience
Customer Service experience is preferred
Demonstrable ability to work independently with good decision-making skills
Self-motivated and enjoys teamwork
Strong customer service mentality with superior interpersonal skills
Good technical knowledge and capability (multi-skilled) to perform each airport job function (with a requirement to pass all training arranged by department and AHQ)
Good understanding of Company policies and procedures and required local and international regulatory procedures
Ability to work in pressurised situations such as disruption, Emergency and Accident and contingency situations
To complete other assignment allotted by his/her supervisors.

Requirements:
Taiwan national register and holding Taiwan ID card
University degree
TOEIC certificate is required to submit with the application and SW test is preferred
Punctuality on every duty
Availability to work shifts (includes overnight shifts)
Availability for shift adjustment or extension regarding flight disruptions handling, manpower requirement
To conform to employee discipline, safety & Security requirement, and grooming & dress code

Application deadline:  11 November 2018

Please refer to IntraCX for details of our Internal Vacancy Policy and Compensation Management Policy.

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

國泰航空一年期約聘時薪地勤招募訊息與報名連結如下：
https://careers.cathaypacific.com/jobs/airport-service-officerone-year-contract-part-time-8566315

國泰航空地勤報名常問Q&A
Q：應徵上國泰航空時薪一年期聘雇地勤，何時可以轉正？有機會轉正職地勤嗎？
A：這幾年國泰航空跟新加坡航空一樣，獲利不佳，甚至有的年度或單季出現大幅虧損狀況，今年也是。營運雪上加霜下，陸續將全球各外站正職內勤員工轉聘雇或轉時薪，當然不可能也不會將時薪一年期地勤轉正職。除非你有機會調職至香港任職，或者國泰航空脫胎換骨開始轉虧為盈，且把過去虧損的坑洞補齊。此職缺適合想體驗航空業工作人生的朋友應徵，若想把國泰地勤當作可以做一輩子工作的朋友，可能不適合，應徵前或錄取後，建議也要開始思考下一段人生規劃與方向。


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國泰航空招募亞洲萬里通（Asia Miles）行銷企劃人員

部門：亞洲萬里通（台灣）
招募單位：亞洲萬里通（台灣區）市場行銷部門主管

招募目的：（待翻譯）
主要責任：（待翻譯）
要求條件：（待翻譯）
報名截止：2018年11月20日

Department : Asia Miles Taiwan
Job Level : A
Report to : Head of Market, Asia Miles TW

Purpose:
As an officer of marketing solution in Taiwan, he or she will be responsible for
      Oversee partners’ promotion campaign with partnership/rewards teams and operationally to the achievement of Asia Miles  business objectives by delivering promotion campaigns, marketing activities and member communications through both internal and external channels including offline and online.
     Coordinate with partners and Marketing communications in Taiwan as well as Marketing Solutions in Hong Kong for delivery marketing messages.

Key Responsibilities:

       Usage campaigns with existing/new partners

Assist NAP team to achieve the business objectives set by head office through marketing campaigns and promotion programs.
Work with Asia Miles head office to ensure alignment of all Asia Miles initiatives and marketing communications across the selected major partners within Taiwan.
Coordinate with partnership team to ensure relevant Asia Miles business campaigns are aligned with the overall brand image, as well as marketing voice is consistency represented in all communications.
Work closely with local marketing agency and vendor to deliver exceptional quality of work.

Membership Recruitment and Engagement

 Engage new members with active rate target of 50% for Taiwan market.
 Work with HQ Engagement Team and coordinate with Local teams on joint engagement initiatives.

Rewards

To arrange regular marketing communication & exposure for Rewards.
To deliver messages of Rewards promotion & campaigns to members.
     
Partnership

Work with partnership team to ensure all marketing communication are fulfilled and exceeding objectives.
Communicate with major partners to create and maintain relationships via excellent marketing operation support.
Collaborate with partnership team to create and achieve effective marketing programs for corporate partners.
 Maintain internal documents and report with data entry by updating as necessary and communicating all information to appropriate parties
Monitor and analyze reports, budgets to help Head of Taiwan on internal review and future strategic growth plan.
Ensure the operational process is in compliance with legal governance and guidelines.
     
Requirement:

Taiwan Citizen
University degree preferably in Marketing, Public Relations, Communications or related discipline.
3 years of relevant experience on marketing or public relations.
Good level of knowledge and experience in digital marketing and content management.
Good understanding of social media universe, community management best practices, and emerging social media trends.
Good marketing sense, good grasp and understanding of consumer insights.
Excellent written and oral communication skills in both English and Mandarin.
Good team player and strong interpersonal skills, creative, dynamic and innovative.
Independent, detail-oriented and able to work under pressure and meet tight deadline.

Application Deadline:  20th Nov 2018

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

亞洲萬里通（Asia Miles）行銷企劃人員招募資訊網址：
https://careers.cathaypacific.com/jobs/marketing-solution-officer-596316





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